Widerrufsrecht

Refund Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with all original tags attached, and in its original packaging. You will also need the receipt or another proof of purchase.

To start a return, please contact us at hello@wewearavera.com.

Please note that returns must be sent to the following address:

[INSERT RETURN ADDRESS]

If your return is accepted, we will provide you with a return shipping label along with instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

If you have any questions regarding a return, you can contact us at hello@wewearavera.com at any time.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and do our best to resolve it as quickly as possible.

Non-Returnable Items

Certain items cannot be returned, including perishable goods (such as food, flowers, or plants), custom-made or personalized products, and personal care products (such as beauty products).

We also do not accept returns for hazardous materials, flammable liquids, or gases.

If you have any questions regarding a specific item, please contact us before requesting a return.

Unfortunately, we cannot accept returns for sale items or gift cards.

Exchanges

The fastest way to receive the item you want is to return the item you have received. Once your return has been approved, you can place a separate order for the replacement item.

European Union – 14-Day Right of Withdrawal

If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing a justification.

As described above, the item must be returned in the same condition in which you received it: unworn, unused, with all original tags attached, and in its original packaging. You will also need the receipt or another proof of purchase.

Refunds

Once we have received and inspected your return, we will notify you whether your refund has been approved.

If approved, your refund will automatically be processed to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at hello@wewearavera.com.